Qian Hui

Post 14- Business Showcase

posted 9 Mar 2017, 08:17 by QIAN HUI PEH

Yesterday was the final business showcase for Batch 42 and 43, which also means the end of MiE for all of us. Honestly, I’ve gained and learnt so so so much from this minor and signing up for this is one of the best decisions I’ve made in 2016. Though I am currently on my student exchange program and I can’t physically be there (which I’m rlly sad and guilty about), but thanks to the technological advancements, I was able to witness the showcase and presentation that my partners have made. All in all, I’m just really proud of DormBuddy like a proud parent. Looking back, all the hard work and progress that we have thus far wasn’t easy but it was definitely worth it. 😊


Post 13- Skype Situation

posted 9 Mar 2017, 08:00 by QIAN HUI PEH   [ updated 9 Mar 2017, 08:02 ]

One of the many skype meetings we have, to discuss about company's issue. It's really hard to find a common timing to meet up especially when you are working with a huge group of 7 people! That's why a lot of our meetings ever since the start of the semesters are late at night on skype. No matter where and when!! So glad to have gone through this journey with this bunch of awesome people! :)


Post 12- DORM BUDDY x NANYANG CHRONICLE

posted 9 Mar 2017, 07:50 by QIAN HUI PEH   [ updated 9 Mar 2017, 07:53 ]

GUESS WHAT. DORM BUDDY IS ON NANYANG CHRONICLE!!! On one of the random normal days when I saw the news on our dorm buddy whatsapp group saying that Nanyang Chronicle wants to feature us, I was so happy and I can’t believe it. Never did we actually expect that we would one day be featured for our business venture since it’s just a very small start up and we are still inexperienced at this. At that moment it felt as though all our efforts have paid off. So on the 21st January, we met up with Woei Lin for the interview. She asked us questions about did our business came about, what do we actually provide, what do we want to achieve and our future plans! All in all, the interview went pretty smooth and well. I will be putting the picture of our article and if you are interested, you can read the full interview article below 😊


Post 11- THE BIG DAY

posted 9 Mar 2017, 07:12 by QIAN HUI PEH   [ updated 9 Mar 2017, 07:14 ]

On the 4th Jan, Dorm Buddy had set up our very first booth and all of us were extremely stoked for it. We stayed up late the previous night just to prepack everything and get ready for the booth. We partnered up with OGEM and set up a booth right outside LT1A so that we can promote our business after their student exchange briefing. OGEM has also kindly allowed us to make a small presentation during their briefing to explain to the exchange students about Dorm Buddy and the services we are providing. It was really a busy day as we had a lot of things to do and manage. Though there were some slight hiccups, but thankfully everything went smoothly. We had to transport our packed combo packages from Hall 16 to LT1A which was crazy and we had to make multiple trips up and down the hall to bring everything down and also multiple trips from the carpark to LT1A. Time was running out and so we had to transport goods and set up the booth concurrently. Halfway through setting up, we already have a few exchange students whom have shown interest in renting, and some have placed their orders with us! (we did not expect that). After we are done setting up with booths and organising the combo packages, roles were delegated and I was in charge in the web payment area, Siya and Shengjie oversaw cash payments and Rinie had to communicate with Dhanraj on the phone, regarding the backend payments and etc. Once the exchange briefing ended, oh my, the booth was swarmed with international students enquiring about our services and placing their orders. The crowd was extremely overwhelming and positive and the response way exceeded our expectations. We stocked out our routers and combo packages really quickly, at a rate that we did not expect at all. There was even a point of time where we were extremely shorthanded and there were crazy queues. We even had to schedule a timeslot for deliveries to their hall as we didn’t have enough stocks on hand. I remember going out to the nearest store after the booth to purchase more broom sets and laundry baskets. That was how crazy it was 😊 Many of the exchange student were really happy with the goods and services we provided and that was all that matters to us. We even heard one of the exchange students saying it was a pity that he didn’t know of our service earlier and regretted not renting it from us instead as he spent a looong time searching for all the items. The entire day was so hectic and busy that we didn’t have the time to take rest. Thankfully when we went back and accounted for our stocks and invoices, everything tallied and was balanced. It took a really long time to count them!!! All in all, I felt so delighted and accomplished after seeing the sales results of the booth and satisfied faces of the customers. All our hardwork hadn’t gone to waste! 4th Jan is the day that I will never want to forget!!!! :)






Post 10- First Delivery (and many more!!!)

posted 9 Mar 2017, 06:19 by QIAN HUI PEH   [ updated 9 Mar 2017, 07:47 ]

Aftercoming back from my well-rested break, I went to school for Dorm Buddy’s first ever delivery! Finally the day where we can don our dorm buddy t-shirts and make deliveries!!! Shengjie and I are supposed to meet one of our customers at Hall 11 at 9am but we were nearly late and we had to run for a bus (thank god we caught it 😝) and manage to deliver our goods to her! She was really happy with our service and we took a selfie with her! Subsequently, we had a really busy day of delivering dorm buddy packages around the campus. After delivering packages straight for a few days, we realised that it was very inefficient and our manpower was not maximised as we are trying very hard to accommodate to each and every customer’s request. Such as ordering from us at 10pm (special cases) and delivering it to their hall at 1130pm or cancelling the delivery right before the schedule time and rescheduling it again.  It got pretty taxing for us as well. Subsequently we decided to give ourselves a lead time of 3 hours so a customer will not be able to schedule a delivery at 3pm if he orders after 12pm.  These are examples of problems that we faced while making deliveries and we are motivated to solve it and improve our delivery process.  We have also discussed this issue via skype and came up with a few solutions to combat this problem and it will be implemented the coming semester!! For now, just take a look at some of the selfies we took with our very satisfied dorm buddy customers! 😊

 





Post 9- Behind the Scenes

posted 9 Mar 2017, 05:45 by QIAN HUI PEH   [ updated 9 Mar 2017, 05:46 ]

So as all of you might know, our venture Dorm Buddy is a pretty labour intensive business. Apart from 7 of us spending countless hours discussing about policies, pricing and etc, the labelling and packing process is a huuuuuuge headache. We thought that it will be more systematic and organised if we were to label all of our items, so it will be easier for us at the end of the day if we were to collect it back from our customers.  In total, we labelled more than 240 plug adaptors, 60 bedsheets sets, 60 pillow cases, 40 trash cans and other more stuff like routers and Ethernet cables! Not only that, we still had to manually pack in all the pre-ordered orders and also prepare for the upcoming international student exchange briefing booth (total of 40 combos prepacked). It was then we realised that it was extremely tedious and this process definitely has to be streamlined and improved if we are thinking of expanding in the near future.  We took about 4-5 full days to finish labelling and packing everything (some of our goods were delayed hence the timing was a bit tight and this a learning point for me) and I’m so glad that everything went well albeit being a very tiring process. I remember clearly that on the 28th of December, I stayed up the whole night just so that I can finish labelling the blankets that were present in our storage room (aka our friend’s hall room) and half of the plug adaptors as some of our partners are in India, we are already pretty shorthanded. To make things worse, I am going over to Batam to celebrate New Year’s! I had to be responsible for the labelling+packing and try to finish as many as I could since the exchange briefing is on 4th Jan and I’m only coming back on 2nd Jan. I took a cab home from NTU at about 4am to pack my belongings and went straight to the airport for my 6am flight. I’ve uploaded pictures of the labelling and packing process and also the messy warzone (which we actually cleaned it up for a decent photo :P), so do take a look and enjoy!


Post 8- First Sale!!

posted 4 Mar 2017, 00:06 by QIAN HUI PEH   [ updated 4 Mar 2017, 00:34 ]

GOOD NEWS!!! WE MADE OUR FIRST SALE YAY *KACHING*

I will never forget how excited all of us were when we first received this order. Just a few hours before we received our first sale, all of us were trying to create fake accounts as we wanted to test if our website is workable or if there’s any bug before we launch it officially. It was really unexpected to receive our first sale notification from a Toronto student at 2am. The funny thing was that we couldn't believe it and we even asked each other if anyone had created an empty account to purchase a combo but thank god it was a real customer :). No amount of words can explain how happy and excited we were! That was the moment when we felt that our efforts paid off and there’s actually someone out there who is willing to pay for our services and products which made us more confident about ourselves because initially we are quite doubtful of our own progress and all. It also made us more motivated to advertise more on different social media platforms so as to reach out to more exchange students and let them know about dormbuddy's services! 

Post 7- Branding

posted 4 Mar 2017, 00:00 by QIAN HUI PEH   [ updated 4 Mar 2017, 00:04 ]

Just a really short blog post update (after a really long hiatus i know) , but we have finally received our personalised tshirt and bags! All of us thought that a strong branding would be necessary and it would also make us look more professional when making deliveries so we went to contact suppliers for these. And this is how it looks! Pretty isn’t it? I can’t wait to wear the company shirt and delivery the items to customers with our dormbuddy bags!!

 

Post 6- First Consultation

posted 3 Mar 2017, 23:50 by QIAN HUI PEH   [ updated 4 Mar 2017, 00:36 ]

We had the first consultation with Adrian and Roderick at NTC to update our progress and upcoming plans. I would say it went pretty well as we cleared the burning questions that we had like which payment platform to use(stripe/paypal). Also, another problem we faced was that OGEM was rather slow in their replies to us and we concluded that we should head down to their office to show them our sincerity so that they can collaborate with us. Our mentors also told us that we should be more proactive and not wait for a “good timing”. Since now that we have kind of got the website up and running, we will go full force into the marketing efforts and directly contact the exchange students in the Facebook groups. Lastly, one of our mentors got the wrong idea of Rinie, our dear marketing officer, who actually did put in a lot of effort for our business venture so I do hope that all is cleared up and good! Stay tuned for more exciting updates!!

Post 5- Supplier Search (Johor Bahru)

posted 27 Oct 2016, 16:55 by QIAN HUI PEH   [ updated 5 Mar 2017, 04:29 by GUPTA RINIE ]

This post shall be a continuation on our adventure in finding suppliers and products! Sheng Jie and I went to Johor Bahru (JB) Malaysia to meet the suppliers that we managed to find on the Internet! It was quite an adventurous day as we were completely on our own in a foreign country. For more details, kindly visit the link below (with restricted access)

 https://docs.google.com/a/ntuentrepreneur.org/document/d/130j6j4z_NYXgZfOhMp6RdNTTmiBBG_P3zbufLk-IFz4/edit?usp=sharing

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